Refund policy

How do I make a return?

We want you to love what you ordered. If something's not quite right or you’ve had a change of mind, you have 21 days from your purchase date to return or exchange your item.

Eligibility

Received an incorrect item(s) in your order
Received a damaged or faulty item
Changed your mind (the return shipping cost will be deducted from your refund)

Trying the item on your horse is perfectly fine and encouraged. But please do so over a cotton, cooler or sheet to avoid horsehair transferring onto the product, that way if a return/exchange is required the product is received back to us clean, unused, with tags and in its original packaging. No need to be a folding expert, let us handle that part.

Eligible items can be returned to us by following these steps:

Email admin@horsefit.co.nz or use the Contact Us form to initiate the returns process. Please don't return items directly to the manufacturer.

You'll need to provide a receipt or proof of purchase. Don't have one? Contact us, we can help you find that.

Faulty and/or damaged items - a photo will be required

A return shipping label and instructions for your product return will be sent to the email account on your order. If you wish to redirect to a different email account, we can do that, just let us know.

If the item isn't in its original condition (e.g. damaged or missing parts), we may issue a partial refund or return the item to you.

Sale & Clearance Items:

Sale items are eligible for return, exchange or credit
Clearance items or Last of the Line are final sale, and not eligible for return. However, if you have a clearance item that you believe is faulty, please reach out to us for further assistance.

Who pays for the return of the item?

It is important to us that the item being used on your horse is the correct size. We wish to make size exchanges as affordable as possible for our customers. We will ship the correct size to you free of charge.

You are responsible for the return shipping cost of the incorrect size being exchanged. The invoice for this fee will be sent to the email account on the order, along with a printable pre-paid shipping label. The return shipping fee must be paid prior to the exchange item’s release.

How long will my refund take to process?

Refunds will be issued to your original payment method within 5-7 business days after we inspect and approve the return. We'll email you with an update. Initial shipping costs are non-refundable unless the return is due to our error.

Refunds for non-faulty items (e.g. change of mind) will have shipping costs deducted from the refunded amount.
If your order had free shipping, the cost of return delivery will be deducted from your refunded amount.
Store credits (not due to a product fault) are valid for 12 months